The Façade DoctorThe Façade Doctor

Legal

Privacy Policy

Last updated: June 2026

This policy explains how The Façade Doctor ("we", "us", "our") collects, uses and protects your personal data, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

The Façade Doctor is a façade and building-envelope contractor operating in London and nationwide. We are the data controller for the personal data described in this policy. We are registered with the Information Commissioner's Office (ICO) under registration number ZB851540.

For any questions about this policy or your data, contact us at md@facadedoctor.com or on +44 203 092 7024.

The data we collect

  • Contact details you provide — name, email address, company and any information you include when you use our enquiry form, email us, call us or message us on WhatsApp.
  • Project information you share with us about a building, works or an enquiry.
  • Technical data collected automatically when you visit the website — see our Cookies Policy for detail.

How and why we use your data

We use your personal data to:

  • respond to your enquiry and provide quotes, surveys and services;
  • manage projects and our contractual relationship with you;
  • keep records for legal, accounting, health-and-safety and insurance purposes;
  • maintain and improve the website and its security.

Our lawful bases

We rely on one or more of the following lawful bases under UK GDPR:

  • Legitimate interests — to respond to enquiries and run our business in a secure, effective way.
  • Contract — where processing is necessary to enter into or perform a contract with you.
  • Legal obligation — where we must keep or share information to comply with the law.
  • Consent — where you have given it (for example, optional cookies); you can withdraw it at any time.

Who we share it with

We do not sell your personal data. We may share it with trusted parties who help us operate, such as IT and email providers, professional advisers, and clients or contractors where necessary to deliver a project. We may also disclose data where required by law. Any provider acting on our behalf is required to keep your data secure and use it only as instructed.

How long we keep it

We keep personal data only for as long as needed for the purposes above, including to satisfy legal, accounting, insurance or reporting requirements. Enquiry data that does not lead to a project is normally deleted within a reasonable period. Project records are typically retained in line with construction industry and statutory requirements.

How we protect it

We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss or misuse. No transmission over the internet can be guaranteed fully secure, but we take reasonable steps to safeguard your information.

Your rights

Under UK data protection law you have the right to access your data; to request correction or erasure; to restrict or object to processing; to data portability; and to withdraw consent. To exercise any of these, contact us at md@facadedoctor.com. You also have the right to complain to the ICO at ico.org.uk.

Changes to this policy

We may update this policy from time to time. The latest version will always be published on this page with its revision date.